Q: Are your services covered by my insurance plan?
A: I am not a member of any HMO/PPO insurance plan. Many insurance policies provide out of network benefits that reimburse my services to varying degrees. The patient is free to file for these benefits, independently. My office will be happy to provide the necessary documents in order for you to file.

Q: When am I expected to pay?
A: Payment is due on day of service. Forms of payment include cash, credit cards (Amex, Discover, Mastercard and Visa) and checks.

Q: Availability?
A: I return phone calls received within business hours the same day and I am personally available for emergencies 24 hours a day. Should there be a life threatening emergency, please call 911 or go to your nearest emergency room. I strive to have flexible office hours to facilitate your ongoing treatment and to provide availability for urgent sessions as needed.

Q: Privacy and Confidentiality?
A: No information from your treatment will be discussed with any third party unless it is deemed relevent to share with another doctor or party of your treatment plan. See Notice of Privacy Practice/HIPAA for more information.

Q: What about email/text contact?
A: I will be happy to respond to your query, within reason, but to do so via email or text you must provide your consent, recognizing that email is not a secure form of communication. Please see The Consent for Email/Text Communication for more information.

Q: What can I expect during my first appointment?
A: I am interested in getting to know each patient individually so that I can understand their complaints and how these problems are currently affecting their lives. Once this process is accomplished, a treatment plan will be recommended.

Q: How long does treatment take?
A: The length of treatment is highly variable. It depends upon the nature of the presenting problems and the patient's goals for treatment. We can discuss this during your initial visits as we designate a treatment plan.

Q: Why do you charge for missed sessions?
A: Since I only schedule one person per appointment time, that time slot is effectively sold once an appointment is made. If a non-standing appointment is missed or canceled with less than a 72 hour business day notice (or by noon on Friday, if appointment is on Monday or Tuesday), the patient will be billed according to the practitioner’s fee schedule. Holidays are not considered business days. Insurance may not be billed for these late cancellations or no-shows. Standing appointments are reserved. Missed standing appointment billings are generally billed, unless another arrangement is made by you and the practitioner. Not paying for the reserved time results in a loss to me largely due of the limited amount of time in a day. The investment in keeping appointments is not only financial but also directly translates into achieving treatment goals.



Copyright © 2010 Amy Sheinberg, Ph.D. All rights reserved.